Return & Refund Policy

Effective Date: August 1, 2025

At Halliday Sales we want you to be satisfied with your purchase. Please review our return policy carefully before placing an order. By purchasing from our website, you agree to the terms below.

Return Eligibility

  • All returned items must be in new, unused, and unopened condition in their original packaging.
  • Returns must include all original accessories, manuals, and packaging materials.
  • Products that are opened, damaged, or used are not eligible for return.
  • For health, hygiene, and safety reasons, certain products may be non-returnable. These will be clearly indicated on the product page.

Return Window

  • Returns must be initiated within 60 days of the original delivery date.
  • After 60 days, all sales are final and no refunds, exchanges, or credits will be issued.

Return Shipping

  • Customers are responsible for all return shipping costs.
  • We recommend using a trackable shipping method and purchasing insurance. We are not responsible for items lost or damaged during return shipping.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved returns will be refunded to the original payment method, less any shipping charges.
  • Original shipping fees are non-refundable.
  • Please allow 5–10 business days after approval for your refund to appear on your account.

Exchanges

We do not offer direct product exchanges. If you would like a different item, please return the eligible product and place a new order.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at [your email/phone number]. We will provide a prepaid return label and either replace the item or issue a full refund at no additional cost.

California Consumer Rights

In accordance with California law, online shoppers have the right to clear information regarding returns, refunds, and cancellations:

  • This return policy applies only to purchases made directly from hallidaysales.com.
  • Nothing in this policy affects any legal rights you may have under California consumer protection laws.
  • If a product is found to be defective or not as described, you may be entitled to remedies under California law, regardless of this policy.

How to Initiate a Return

  1. Contact our customer service team at (714) 903-0608 with your order number and reason for return.
  2. You will receive return authorization and instructions. Returns without authorization may be refused.
  3. Ship the product back to us within the return period.

Contact Us

If you have any questions about this policy, please contact us:

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